Privacy Policy

This policy explains how SSVIRAL ("we", "us") collects, uses and protects personal data when you visit ssviral.in or contact us. We process personal data in line with India’s Digital Personal Data Protection Act, 2023 ("DPDP Act"). In DPDP terms, SSVIRAL is the Data Fiduciary for the data described here.

Business name: [LEGAL ENTITY NAME] · Address: [ADDRESS] · Contact: hello@ssviral.in

1. What we collect

Data you give us

• Enquiry and audit forms: name, phone number, email (optional), organisation, industry, services of interest, budget range (optional) and your message.
• Your consent choices: whether you agreed to be contacted about your enquiry and whether you opted in to marketing updates.
• Messages you send us by WhatsApp, phone or email.

Data collected automatically

• Basic technical data such as browser type, device and pages visited, used to keep the site working and secure.
• Analytics and advertising data, such as pages viewed, buttons clicked, approximate location, device and the ad or website that brought you here, collected through Google Tag Manager and the tools it runs, such as Google Analytics, and, where we use them, Google Ads, Meta Pixel and LinkedIn Insight Tag. These load when you visit the site.

We do not ask for health information, financial account details or government ID through this website. Please do not include sensitive personal information in your message.

2. Why we use it

• To reply to your enquiry and prepare your growth audit or proposal, based on your consent.
• To send occasional growth tips and updates, only if you opted in.
• To measure and improve our website and advertising.
• To keep records required by law and to protect against fraud and misuse.

3. Cookies, analytics and pixels

This website uses cookies and similar technologies for analytics and advertising measurement. They are set by Google Tag Manager and the tools it loads, such as Google Analytics, when you visit the site.

You can limit or stop this at any time:

• Block or delete cookies in your browser settings, or browse in a private window.
• Install Google’s opt-out add-on for Google Analytics: tools.google.com/dlpage/gaoptout.
• Manage ad personalisation in your Google, Meta and LinkedIn account settings.

Blocking cookies does not stop you from using the website or contacting us.

4. Who we share it with

• Service providers who help us run our business, such as hosting, email, form-handling, CRM and analytics providers, under appropriate agreements.
• Analytics and advertising platforms (Google, and where used, Meta and LinkedIn), through the tools described above.
• Authorities, where required by law.

We do not sell your personal data.

5. How long we keep it

We keep enquiry data for [RETENTION PERIOD] after our last contact with you, or for as long as needed for the purpose you agreed to, unless the law requires us to keep it longer. We then delete or anonymise it.

6. Your rights

Under the DPDP Act you can:

• Ask for a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete, update or erase your personal data.
• Withdraw your consent at any time. This doesn’t affect anything we did before you withdrew it.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

7. How to withdraw consent or contact us

To withdraw consent, unsubscribe from updates or exercise any right, email hello@ssviral.in. Withdrawing consent is as easy as giving it. We aim to respond within [RESPONSE TIME].

8. Grievance officer

[GRIEVANCE OFFICER DESIGNATION] · Email: hello@ssviral.in · Address: [ADDRESS]

9. Children

Our forms are meant for adults, including parents and guardians enquiring on behalf of a school. We do not knowingly collect personal data from children through this website.

10. Security

We use reasonable technical and organisational measures to protect personal data, including HTTPS and access controls.

11. Changes

We may update this policy. The "last updated" date at the top shows when it last changed.